- Thomas Thurston
Don’t ruin a good story, even if it’s wrong
I like stories. They give me an easy way to remember things. Storytelling is an art I hope to get better at – l know lots of people feel the same way. Stories can also have negative, unintended consequences. Psychologist Daniel Kahneman wrote “confidence is a feeling, one determined mostly by the coherence of the story and by the ease with which it comes to mind, even when the evidence for the story is sparse and unreliable. The bias toward coherence favors overconfidence.”[i] In other words stories are good at preserving ideas, even bad ideas.
Bad stories can lead to destructive business decision making. One example is the story that
Meanwhile Apple, with CEO Steve Jobs of legendary non-humble flamboyance returned an average exceeding 300% per year over the same period. If you think this would be enough to slow down Good to Great’s story, you’d be wrong. Hundreds of thousands of copies continue to be sold each year. It’s still one of the ten most popular business books on Amazon.com. Executives continue to make decisions by it. The story lives on.
For example, the impact of changes in leadership were studied across 167 companies over a 20-year period, concluding that company and industry have far larger effects on sales and profits than leadership.[iv] Leadership studies of large samples of CEOs, University Presidents and managers of sports teams showed organizational performance to be largely determined by factors beyond leadership control.[v] More studies show changing CEOs has no statistically significant effect on organizational survival or death[vi] and a wide review of leadership research as far back as 1977 found that, while leaders have some impact, their actions rarely explain more than 10% of the performance difference between the best and worst organizations.[vii] Despite their voracity and empirical weight, the popular management reaction to these studies has largely been… so what? Don’t ruin a good story.
We like stories because they simplify things. Once simplified, we like to keep it that way. Just pause to consider how easy it is to misattribute the success or failure of a business to its most obvious, simple, anthropomorphic manifestation – the leadership team. Whether reading about Washington crossing the Delaware or seeing Elvis in a piece of toast, we’re drawn to human-centric interpretations of the world. We like our stories, especially when they have heroes and villains. Such stories give us a feeling of coherence and easily come to mind. Yet stories can do as much harm as they do good. Don’t be a sucker for cute stories that fly in the face of fact. If business is to advance as a science it must abandon charming myths when they conflict with reality. That’s my story and I’m sticking to it.
[i] Kahneman, The Surety of Fools, New York Times (October 23, 2011)
[ii] Collins, Good to Great; Why Some Companies Make the Leap… And Others Don’t (2001)
[iii] See Rosenweig, The Halo Effect… and the Eight Other Business Delusions That Deceive Managers (2007)
[iv] Lieberson & O’Connor, Leadership and Organizational Performance: A Study of Large Organizations, American Sociological Review 37 (1972)
[v] See Pfeffer & Blake, Administrative Succession and Organizational Performance: How Administrative Experience Mediates the Succession Effect, Academy of Managemnet Journal 29 (1986); Pfeffer & Sutton, Hard Facts, Dangerous Half-Truths & Total Nonesense; Profiting from Evidence-Based Management, (2006); Pfeffer, The Ambiguity of Leadership, Academy of Management Review 2 (1977)
[vi] Carroll & Hannan, The Demography of Corporations and Industries, Princeton University Press (2000)
[vii] Pfeffer & Sutton, Hard Facts, Dangerous Half-Truths & Total Nonesense; Profiting from Evidence-Based Management (2006)